Returns & Exchanges

Due to the perishable nature of our premium meat products, we cannot accept physical returns, but we are committed to ensuring your satisfaction with a credit or replacement if your order arrives in poor condition. Please contact our support team within 24 hours of delivery for any quality concerns or shipping damages.

1

Inspect Your Order

Upon delivery, immediately check your meat products for temperature, vacuum seal integrity, and overall quality while the items are still fresh.

2

Document Issues

If you notice any damage or quality discrepancies, take clear photographs of the product and the shipping box, including the thermal liner and ice packs.

3

Submit a Claim

Email our customer service team with your order number and the photos within 24 hours so we can process your request promptly.

4

Receive Resolution

Once reviewed, we will issue a full store credit or arrange for a complimentary replacement shipment to be sent out on our next available delivery date.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing